Our cases /
Hotline 15-35

Hotline 15-35

At the beginning of the full-scale war, Kharkiv found itself under constant shelling: many people were left alone, shops and homes were destroyed, and it was scary to go outside. It was necessary to quickly create a support point where residents could get help.

Results of work for 2022-2023

150,000+
Applications have been processed
150,675
Product sets have been delivered
1 958
Tons of humanitarian aid
24/7 operation mode
Delivery of help within 24-48 hours from the moment of the call

These indicators became possible thanks to the coordinated work of operators, volunteers, logistics teams and international partners.

Transformation

After the stabilization of the situation in September 2023, the project was completed as a separate project crisis case of CU "Kharkov Reforms Office".

The hotline is currently operating as

the only city hot the line of the project "Card of Kharkiv" and the contact center of the Adaptation Space "Svoy"